There are tons of OSRS gold mechanics in game where we survey all our runescape players about content and so forth. That's one side in terms of a picture response, I suppose, to the complaints around the changes in runescape. If you're talking on a more specific, person, case by case basis--and I must say I've seen the submission to the Committee from a part of the general public --we clearly deal with that in a very considered way.
When a runescape player is citing things like dependency, we are extremely cautious. I wish to explain how responsible we are as a business. We probably get about 25 runescape players annually who reference addiction in correspondence. To put that into perspective, we get about half a million pieces of correspondence a year, therefore it is 0.005percent of that. We acknowledge will listen and seek to empathise, and we are going to explain what that person can do so as to limit game playing.
What about parents coming to you saying,"My son or daughter has got into enormous debt due to the microtransactions in your match"? We have a parents' guide section to parents on the website with links and advice within our support centre.
On a individual case, the limitations of GDPR bind us. An individual can not be Cheap Runescape gold discussed by us. We have to validate the identity of the man who's calling us and if that's the person and the creator of the account, then clearly we can speak to them and participate.
