One would think that selecting a commercial cleaning service to maintain their facility would be a simple task. Most facility maintenance managers, who are responsible for the cleanliness and health of their building, understand that this is not as simple as it sounds. The services required are determined by the type of facility and its requirements. Whether it is a supermarket, retail store, or even a hospital, the appearance of the facility is very important to the success of the business. A dirty appearance always makes a bad first impression! With cleaning being a $80 billion dollar industry, there is a long list of commercial cleaning services, some of which have decided to franchise.
Let’s start with the facility and its size. Depending on the nature of your business and the size of your facility, you can narrow down the list of commercial cleaning services to investigate. Do you need service at multiple locations? Next, decide on the services you require; the type of surface(s) to be cleaned, and the frequency you require. Finally, decide on a budget. Once this list is complete, the interviewing process can begin. Make a list of all your questions.
A mid-size to large facility will most likely have more than one area or type of area to clean. Every place has floors that need to be cleaned and maintained, whether it is a supermarket, retail space, school, hospital, or even a warehouse. What kind of surface is it, though? Is it made of ceramic, vinyl, concrete, or carpet? Don't overlook the windows. If it's a supermarket, you may need department cleaning, such as meat rooms, bakeries, delis, and hot foods, among other things. Is it a medical facility? Hospitals and schools must maintain their own level of "clean," with strict rules, regulations, and procedures in place. Choosing a larger commercial service of cleaning with a diverse menu of services is likely to be your best option. Add commercial cleaning service franchises to your list because they always provide the services you will most likely require and can provide them to multiple locations if necessary.
You should look for a well-rounded commercial service of cleaning with a proven track record of client retention. After all, you don't want to have to go through the hiring process again and again. Examine the answers to these questions carefully to help you narrow down your list of potential cleaning services. Before making your final decision, consider a few other factors that are equally important in the decision-making process.
Is the company's liability insurance adequate to protect you from a potential liability claim arising from the cleaning? Do they have worker's compensation insurance for their employees? This type of insurance is required in the majority of states. Don't just take the cleaning company's word for it when they say they have insurance. Many businesses do not carry insurance, or only carry a bare minimum. Obtain a duplicate of their insurance certificate. If you hire them, insist on being added as a certificate holder and additional insured so that you are issued a new certificate when the old one expires or the policy is cancelled.
Any reputable commercial cleaning company will gladly provide proof of insurance. Choose a commercial service of cleaning that is insured to protect you and your commercial facility in the event that your property is damaged or the cleaners are injured while on your property.
For Your Protection, go through the facility before hiring the commercial cleaning service to find out what they intend to use on the various surfaces. Many inexperienced commercial cleaners use the wrong products or use them incorrectly. Inexperienced cleaners may even use the incorrect equipment. This could result in permanent damage or stains on your property. A reputable and experienced company will gladly tour your facility, inspect the work that needs to be done, and even help you develop a schedule to keep the facility clean and shiny.
Request a cleaning checklist from the commercial cleaning service, which will list all of the services performed for each cleaning. In order for the commercial cleaning contractor to submit billing, this checklist or "work order" must be signed by management. This ensures that you will only pay for services that have met your expectations.
Inquire about the pricing structure of the commercial service of cleaning not only for the services you will require on a regular basis, but also for any incidental services that may arise during your contract with them. So they come in three times a week to clean your floors? But what if something happens that necessitates a floor strip and wax? How much will that set you back? A reputable commercial cleaning service understands budgets and will understand your need to have an idea, if not a firm dollar amount, for the types of services that are required or may be required.
Finally, policies. Inquire about the company's payment policies, cancellation policies, and whether or not they offer a guarantee.
Choosing a commercial cleaning service does not have to be a time-consuming task if you use the information in this article as a guideline. A commercial cleaning service that answers all of your questions, surveys the facility, and has a thorough understanding of the services to be performed is more likely to meet, if not exceed, your expectations!
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