Software tools, namely PSA and RMM, are frequently employed in the managed services sector. Nonetheless, they perform distinct roles and possess unique abilities.
PSA (Profеssional Sеrvicеs Automation) softwarе PSA is principally usеd to managе the business opеrations of a managеd sеrvicеs providеr (MSP). Among its features are time tracking, intervention, reporting, and customer relationship and project management. It generally assists MSPs in managing their businesses and enables them to provide their clients with better services.
RMM (Remote Monitoring and Management) software
Conversely, client IT infrastructure is monitored and managed through the use of RMM technologies. Features like remote desktop management, patch management, software deployment, and network monitoring are among them. This kind of RMM tools and PSA software enables managed services providers (MSPs) to proactively monitor the IT systems of their clients, provide remote maintenance and updates, and avert downtime and other problems.
Also Read: What is a VLAN (Virtual LAN)?
