Ways to Level Up your MSP
Here's how to make your RMM tools and PSA software work smarter, not harder, by tightening the bolts and reducing noise.
1. It's Alert Fatigue. Silence the Chaos.
Does your RMM seem to be trying out for the position of Most Annoying Slack Notification of the Year? Defective settings are dangerous. Set it up so that you only receive notifications from your RMM when it's necessary, such as in the event of a backup failure. Not while Sharon's laptop is sleeping.
Pro Tip: Apply templated policies and group related endpoints. Focus on trends rather than fads.
2. Automate Patching, disk cleanup, and service restarts are all done like a boss. Welcome to 2009 if you're still doing these by hand. Take the hassle out of your maintenance duties by automating them.
A bonus is that your clients believe you are working overtime. You’re watching reruns of The Office. Win-win.
3. Write It Until You Do It
Your RMM is more than just a guardian. The Swiss Army knife is this one. Use it to push custom scripts for proactive fixes, whether it’s eliminating rogue processes or checking for outdated antivirus software.
Not familiar with scripting? Learn. At the very least, hire someone who believes that PowerShell is a second language.
Also Read: Workgroup vs Domain: Definition and the Difference Between The Two
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