Must be fast and on time Especially in the current competitive environment Speed of operation The speed of service from contact will be desirable by all parties. Therefore, the fast service is impressive because there is no need to wait. Able to use time worthwhile
Must be accurate and clear. Services, whether it is news, information or operations, must always be accurate and clear information.
The atmosphere, the workplace must have a clean and neat workplace. There are signs indicating the location. Work contact process Visitors can read or contact themselves without having to ask anyone. From the path to the person, the service provider and return to the service point, it should be One stop service, which is to go to one place.
The first window of the heart of service is the feeling. Willingness and enthusiasm to service It is the person's internal feeling that we are service providers. Will do the best to impress, return to this feeling Will reflect to the image that appears in the face and gestures of the service provider Meaning a smiling, greeting with goodwill So beaming is an important step to the success of the organization. Smile is the opening of the heart, providing good service
Good communication Good communication creates an image of the organization. From the reception in tone And language that provides hope, encouragement The language that is expressed, whether it is a direct interaction Or over the phone will indicate kindness to the service inside the mind Feelings or minds that focus on services must come first and then express verbally.
Appease him to pay attention to us. Think about the feelings of those who contacted for service. He aims to be comfortable, fast, accurate, with a friendly expression of service. Explanation of things that customers do not know clearly. Friendly language Generosity Follow up the work and pay full attention to the service work. Will make the service users satisfied
Technology development Technology is a tool and technique for providing good and fast services in the area of public relations, news and information. It will be another good service such as Website
Monitoring and evaluation of good services should be monitored. And periodically assess the satisfaction of customers in order to listen to opinions and reflect on any information that needs to be improved Is to bring the data back to improve the service and develop oneself further
Creating a Service Heart
S = Smiling and Sympathy (Smiling and sympathetic)
E = Early Response (Quick response)
R = Respectful (Expresses respect, honor)
V = Voluntariness manner (voluntary service provided)
I = Image Enhancing (maintain the image of yourself and organization)
C = Courtesy
E = Enthusiasm (Energetic enthusiastic)
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