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How do they react to failures?

    • 109 posts
    8 de julho de 2025 12:27:13 ART

    What actions on the part of the casino in case of technical problems, failures in the operation of slots or problems with access to the account can be considered evidence of its responsibility to the players?

    • 547 posts
    21 de julho de 2025 06:24:36 ART

    Technical failures happen even on the best platforms, especially during updates or peak load. The main thing is how the administration reacts to this. It is unacceptable to ignore user messages or lack explanations. A self-respecting casino publishes incident notifications, informs the time frame for elimination and, if necessary, compensates for losses. On the https://www.instagram.com/flamezcasino/ platform, for example, there is a clear protocol: if problems occur, a pop-up window with a description of the failure is displayed, and you can read the details in the news section. This approach builds trust and shows that the players are really appreciated here.