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NEW QUESTION # 48
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
Answer: B
NEW QUESTION # 49
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
Answer: B
NEW QUESTION # 50
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
Answer: A,B,D
NEW QUESTION # 51
Match the Interaction Attendant call flow type with the correct definition.
Answer:
Explanation:
NEW QUESTION # 52
Match the Interaction Attendant element with the best description.
Answer:
Explanation:
NEW QUESTION # 53
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