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Dumps GCP-GCX Guide, GCP-GCX Latest Exam Cost

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    Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q68-Q73):

    NEW QUESTION # 68
    Which of the following statements defines a critical question in an Evaluation Form?

    • A. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
    • B. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
    • C. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
    • D. Critical questions are questions that the agent must answer.

    Answer: A


    NEW QUESTION # 69
    If you have not configured an email address to report issues to, Genesys Cloud CX:

    • A. Collects such emails and stores it until an email address to report issues is configured.
    • B. Automatically creates an email address and routes all such emails to this address.
    • C. Sends the emails to anyone who has the admin role assigned in your organization.
    • D. Does not route the emails to any email address.

    Answer: A


    NEW QUESTION # 70
    What is the maximum limit for creating performance dashboards for private users?

    • A. 0
    • B. 1
    • C. 2
    • D. 3

    Answer: A


    NEW QUESTION # 71
    Which of following file formats are available to export a report? (Choose three.)

    • A. .xlsx
    • B. .txt
    • C. .docx
    • D. .xls
    • E. .pdf
    • F. .doc

    Answer: D,E,F


    NEW QUESTION # 72
    What type of trunk would you configure to connect to AudioCodes phones?

    • A. Network interface trunk
    • B. WebRTC phone trunk
    • C. Phone trunk
    • D. External trunk

    Answer: C


    NEW QUESTION # 73
    ......

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