Missed call solutions are cloud-based communication software that aids to free customer communication. A business can use the number to call; the call gets disconnected after a few rings and is recorded on the cloud database. A business can call back the customers from the database. The missed call solution either connects immediately to the customer after the missed call or sends a text confirming the call being registered and later following back. This helps a business to communicate and confirm with the customers during non-working hours or when the business is reached on a holiday.
Missed call service in India is becoming very popular. Missed call solutions providers can support businesses of any size and industry. It can cater to the needs of the customers as well as benefit the business. There has been increasing competition between the missed call solutions provider; as the demand for missed call services in India has been growing.
The features of missed call services are:
- Automated messages: With missed call solution, a business can send automated messages to the customers who contact the business. A business can ensure to message the customers without any manual action or the risk to miss messaging any customer. Automated messages help a business identify and record every call from the customer. For the customers, it is a feeling of being recognized and customer service delivery.
Missed call service is also used for automated on-demand messages that are used by different businesses to share information related to any product or service a customer is interested in. For example, the banking sector used missed call solutions to share information regarding information sharing for new policies, and loans, to share about balance or transaction inquiries, etc. On the other hand, a retail business can use the missed call solution to share about new product launches, transaction status, delivery status, etc.
- Real-time updates and analytical dashboard: A missed call solution automatically records all the calls and offers a business real-time update for each call. The analytical dashboard helps a business track all calls and keep a close monitor. A business can use the real-time database for different purposes. As the calls are inbound; it helps a business to monitor and record the calls that can be used for analyzing call patterns based on time, geography, and nature.
Real-time updates and analytical dashboards help a business to use the data for developing innovative strategies in marketing. It can also be used to train business agents to offer better customer support and service. With accurate marketing, a business can enhance sales and gain more profit.
- Run multiple campaigns: Missed call service in India is preferred as it allows running multiple campaigns. Running campaigns help a business in better marketing and enhancing sales. It helps a business to generate more leads through the outreach program, by leveraging simple-to-use missed call solutions, enhancing lead conversions, etc. It can easily extend seamless communication and offer customized personalized messages to customers. A business can run multiple campaigns that can be different yet specific for a single business. It ensures the tracking and monitors of all calls into the system effortlessly. With automated alerts and reminders; the agents can retrace previous calls to ensure that they have successfully reached out to all prospects at the proper time. It impacts the lead conversion rate and leads that ensure better and long-term customer satisfaction.
- Easy verification and registration: Missed call solution is popularly used for easy verification and also for the registration process. Customers can easily verify themselves by calling on the missed call number. The number immediately verifies the customer and sends them a confirmation message to the mobile number. As phone numbers are the biggest tool of present-day technology and mobile numbers can easily be linked to the database of the person; it helps in easy and instant verification. A customer can easily register for an event or book a product, book a space, or anything for that matter just through a missed call.
- Voting and online surveys: A business can conduct voting or conduct online surveys through missed call solution. It helps a business to reduce time and manual work. Missed call solution providers help a business to easily market through online voting to sell products and also collect feedback.
