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The ITIL ITIL-4-Transition: ITIL 4 Managing Professional Transition Exam is a certification exam that assesses an individual's knowledge and understanding of ITIL 4. ITIL 4 is the latest version of ITIL, a framework for managing IT services. The exam is designed for IT professionals who have already obtained a certification in ITIL v3 and want to transition to ITIL 4.
NEW QUESTION # 16
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
Answer: A
NEW QUESTION # 17
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
Answer: D
NEW QUESTION # 18
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Answer: B
NEW QUESTION # 19
An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?
Answer: A
NEW QUESTION # 20
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
Answer: B
NEW QUESTION # 21
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