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NEW QUESTION # 104
Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent's requirements?
Choose 2 answers
Answer: C,D
NEW QUESTION # 105
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers
Answer: B,C,E
NEW QUESTION # 106
Which support channel requires the smallest amount of agent work time?
Answer: B
NEW QUESTION # 107
Which document should be created to support the initial planning phase of an implementation project? (Choose 2)
Answer: A,B
NEW QUESTION # 108
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem
Answer: D
NEW QUESTION # 109
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