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The PC-CIC-Core exam is a valuable credential for professionals working in the contact center industry, as it demonstrates a deep understanding of the technologies and best practices involved in providing exceptional customer service. Candidates who pass the exam are recognized as experts in the field and are well-positioned to advance their careers in the contact center industry.
The Genesys PC-CIC-Core certification exam is a comprehensive test that measures the candidate's knowledge and expertise in the PureConnect: CIC Core platform. The exam is designed to be challenging, and candidates are required to demonstrate their ability to implement, configure, and troubleshoot various features of the PureConnect: CIC Core platform. The certification exam is an excellent way for IT professionals to validate their skills and knowledge in the PureConnect: CIC Core platform, and it can help them advance their careers in the IT industry.
The certification program covers a wide range of topics, including the fundamentals of contact center technology, the architecture and components of the Genesys PureConnect platform, configuration and deployment of PureConnect solutions, as well as monitoring and troubleshooting issues that may arise. Through this program, IT professionals will gain a deep understanding of how to manage contact center technology and deliver a superior customer experience.
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This way you will be able to experience the actual PureConnect: CIC Core Certification exam environment and become a more prepared and confident candidate to step into the examination center. You will know where exactly you stand before the actual Genesys PC-CIC-Core Certification Exam. The actual Genesys PC-CIC-Core exam questions will make you familiar with the inside-out view of the exam pattern and syllabus.
NEW QUESTION # 36
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
Answer: A
NEW QUESTION # 37 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
Answer: A
NEW QUESTION # 38
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
Answer: A,C,E
NEW QUESTION # 39
What statement is true regarding this user?
Answer: D
NEW QUESTION # 40
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
Answer: C,D,E
NEW QUESTION # 41
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