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Authorized PC-CIC-Core Exam Dumps.zip & Leader in Qualification

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  To prepare for the PC-CIC-Core exam, candidates are encouraged to review the official study guide and participate in Genesys training courses. PC-CIC-Core exam is rigorous and requires a significant amount of practical experience working with the PureConnect platform, but with the right preparation and dedication, candidates can successfully pass the exam and earn their certification.

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  Genesys PC-CIC-Core exam is designed for individuals who want to prove their expertise in the Genesys PureConnect Contact Center solution. PureConnect: CIC Core Certification certification exam is the highest level of certification available for the Genesys PureConnect contact center platform, and it helps individuals demonstrate their mastery of the core concepts, features, and functionality of the solution.

  Genesys PureConnect: CIC Core Certification Sample Questions (Q35-Q40):

  NEW QUESTION # 35
  If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
  

  • A. An agent could receive up to 3 chats at once.
  • B. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
  • C. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
  • D. An agent could receive up to 2 chats at once.

  Answer: D

  
  

  NEW QUESTION # 36
  What statement is true regarding this user?
  

  • A. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
  • B. The user cannot receive emails because his default workstation is not defined.
  • C. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
  • D. The user will not be active until the default workstation is defined.

  Answer: B

  
  

  NEW QUESTION # 37
  The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
  What type of queue is designed to perform in this manner?

  • A. Sequential
  • B. ACD
  • C. Group Ring
  • D. Custom
  • E. Round-robin

  Answer: A

  
  

  NEW QUESTION # 38
  You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
  What would you do to improve your agents' efficiency when working with chat messages?

  • A. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
  • B. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
  • C. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
  • D. Create text messages and send them to each agent so they can copy and paste them when needed.

  Answer: A

  
  

  NEW QUESTION # 39
  What is a View in Interaction Center Business Manager?

  • A. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
  • B. Views contain the system and custom workspaces.
  • C. Views provide a way to manipulate the configuration of agents and workgroups.
  • D. Views are only used to set alerts within Interaction Center Business Manager.

  Answer: A

  
  

  NEW QUESTION # 40
  ......

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  • Exam PC-CIC-Core Syllabus