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2023 Field-Service-Consultant: Useful Valuable Salesforce Certi

• Publicado por mom pop 28 de maio de 2023 - Arquivado em Arte & Cultura - #Valuable Field-Service-Consultant Feedback  #Latest Field-Service-Consultant Questions  #Field-Service-Consultant Flexible Testing Engine  #New Field-Service-Consultant Real Test  #Valid Field-Service-Consultant Test Papers  - 4 visualizações

  

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  Salesforce Certified Field Service Consultant Sample Questions (Q59-Q64):

  NEW QUESTION # 59
  Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

  • A. Require approval on all Installations.
  • B. Require customer signature on billable Work Orders
  • C. Require Technicians log all non-billable hours.
  • D. Require Technicians sign-off on Work Orders.

  Answer: D

  
  

  NEW QUESTION # 60
  Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

  • A. Establish a Preventative Maintenance program for their install base.
  • B. Review existing contracts for obsolete provisions and requirements.
  • C. Launch a feedback survey to their install base and follow up on results.
  • D. Integrate IoT data from their install base to detect asset issues.

  Answer: A,B

  
  

  NEW QUESTION # 61
  Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
  Which two customizations should the Consultant recommend to meet this requirement?
  Choose 2 answers

  • A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
  • B. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
  • C. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
  • D. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

  Answer: A,C

  
  

  NEW QUESTION # 62
  Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
  What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

  • A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
  • B. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
  • C. Process Builder on Case to update the Service Appointment and Work Order.
  • D. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

  Answer: D

  
  

  NEW QUESTION # 63
  A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

  • A. Create a map polygon of affected area to select service appointment for rescheduling
  • B. Configure a new scheduling policy to change service appointment
  • C. Create the report to identify the service appointment in the area of notified service resources.
  • D. Push reschedule notifications to service service resource using the field service lightning mobile app

  Answer: A

  
  

  NEW QUESTION # 64
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