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NEW QUESTION # 22
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.
Answer: A
NEW QUESTION # 23
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
Answer: B
NEW QUESTION # 24
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
Answer: B,D,E
NEW QUESTION # 25
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
Answer: A
NEW QUESTION # 26
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
Answer: C
NEW QUESTION # 27
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