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    ITIL 4 Managing Professional Transition Sample Questions (Q22-Q27):

    NEW QUESTION # 22
    A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
    Which is the BEST approach for validating service value?

    • A. Work together to identify methods of checking service value and check that value propositions are still valid
    • B. Produce service level reports and an analysis of the cost and risks of service delivery
    • C. Perform ad-hoc service reviews and produce reports of service outputs
    • D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

    Answer: D


    NEW QUESTION # 23
    What BEST describes the relationship between planning and risk?

    • A. Risk management is the exclusive domain of dedicated risk managers
    • B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
    • C. Planning should always consider risks and how to mitigate them
    • D. Planning is a high level function, risk management is a tactical activity

    Answer: C


    NEW QUESTION # 24
    An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
    Which technique can be used to overcome this challenge?

    • A. Increasing batch sizes
    • B. Limiting work-in-progress
    • C. Introducing a push system
    • D. Clarifying definition of done'

    Answer: B


    NEW QUESTION # 25
    An organization is reviewing the support of its IT services.
    Which is an example of an 'outside in' approach?

    • A. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
    • B. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
    • C. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
    • D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

    Answer: D


    NEW QUESTION # 26
    An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
    Which communication principle are they applying?

    • A. We are all communicating all the time
    • B. Timing and frequency matter
    • C. There is no single method of communicating
    • D. Communication is a two-way process

    Answer: C


    NEW QUESTION # 27
    ......

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