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Free Salesforce Field-Service-Consultant Exam Questions Updates

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  Salesforce Certified Field Service Consultant Sample Questions (Q122-Q127):

  NEW QUESTION # 122
  Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

  • A. Reduce the work order per shift
  • B. Reduce the number of territories
  • C. Reduce the overtime per work order
  • D. Reduce the travel time per work order

  Answer: C,D

  
  

  NEW QUESTION # 123
  Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

  • A. Use Lookup Fields.
  • B. Add Fields on the Page Layout.
  • C. Create CSS in the Dispatcher's Console.
  • D. Configure Field Sets on the Service Appointment.

  Answer: D

  
  

  NEW QUESTION # 124
  Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.
  What should they be aware of with respect to sender reputation?

  • A. They should send at least 100,000 messages per month to maintain their sender reputation.
  • B. They should request a shared IP since their volume Is under 500,000 messages per month.
  • C. They should have one SAP for transactional sends and another for commercial sends.
  • D. They should have one dedicated IP address for every 100,000 messages sent per month.

  Answer: A

  
  

  NEW QUESTION # 125
  Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
  Which permission set license should be assigned to the Call Center Agents?

  • A. FSL Resource License
  • B. FSL Agent License
  • C. FSL Admin License
  • D. FSL Dispatcher License

  Answer: B

  Explanation:
  Explanation
  This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for. References:
  https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

  
  

  NEW QUESTION # 126
  When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
  Which steps are needed to configure the signature capture?

  • A. Create two custom fields for the Service Appointment and use Flows to capture each signature.
  • B. Create a Flow that adds two Signature Blocks when the Service Report is generated,
  • C. Create two Service Reports and add one Signature Block to each Report.
  • D. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

  Answer: D

  Explanation:
  Explanation
  This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template. References:
  https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5

  
  

  NEW QUESTION # 127
  ......

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