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Salesforce ADX261 (Administer and Maintain Service Cloud) Exam is a certification exam for professionals who want to demonstrate their proficiency in administering and maintaining the Service Cloud platform. ADX261 exam is designed for individuals who have experience in managing Service Cloud environments, including configuring and customizing the platform, managing data, and creating reports and dashboards. The ADX261 exam is intended for individuals who have already completed the Service Cloud Administration course and have a solid understanding of the Service Cloud platform.
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Salesforce ADX261 exam is a valuable certification for professionals who want to demonstrate their expertise in Service Cloud administration. Administer and Maintain Service Cloud certification is recognized globally and is highly respected in the industry. Administer and Maintain Service Cloud certification not only enhances the skillset of the candidate but also opens up various job opportunities. With this certification, professionals can demonstrate their proficiency in administering and maintaining Salesforce Service Cloud, which is an essential skill for any organization that uses Salesforce to manage their customer service operations.
NEW QUESTION # 123
The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.
How can a consultant automate the use of suggested articles to accomplish this goal?
Answer: A
NEW QUESTION # 124
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?
Answer: A
NEW QUESTION # 125
Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?
Answer: C
NEW QUESTION # 126
Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
What is the recommended Milestone Recurrence Type to meet the requirements?
Answer: A
NEW QUESTION # 127
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?
Answer: D
NEW QUESTION # 128
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