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Genesys GCP-GCX Certification Exam is a consolidated exam that combines the content from the Genesys Cloud Certified Professional, Genesys Cloud Certified Associate, and Genesys Cloud Certified Specialist exams. This consolidated exam provides a comprehensive assessment of the candidate's knowledge and skills in all aspects of Genesys Cloud CX. GCP-GCX exam consists of 60 multiple-choice questions and must be completed within 90 minutes. Candidates must achieve a score of 70% or higher to pass the exam and earn the Genesys GCP-GCX certification. Genesys Cloud CX Certified Professional - Consolidated Exam certification is valid for two years and can be renewed by passing a recertification exam or by earning credits through Genesys Cloud CX training courses.
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To be eligible to take the GCP-GCX exam, candidates must have a solid understanding of customer experience and contact center operations, as well as experience working with Genesys Cloud CX. GCP-GCX exam consists of multiple-choice questions and is administered online. The GCP-GCX certification is valid for two years, and candidates must recertify every two years to maintain their certification. Genesys Cloud CX Certified Professional - Consolidated Exam certification demonstrates to employers and clients that a professional has the knowledge and skills needed to effectively use and manage the Genesys Cloud CX platform.
NEW QUESTION # 12
What additional functionality does Communicate bring to Genesys Cloud CX?
Answer: A
Explanation:
Explanation
Communicate is a feature that brings unified communications features to Genesys Cloud CX, such as telephony, unified messaging, voice conferencing, and auto-attendant. Communicate allows users to make and receive phone calls, send and receive messages, join voice conferences, and access voicemail within Genesys Cloud CX. Communicate also integrates with third-party applications, such as Salesforce, Microsoft Teams, Zoom, etc. References: https://www.genesys.com/pricing
https://www.genesys.com/genesys-cloud/features/communicate
NEW QUESTION # 13
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
Answer: D
Explanation:
Explanation
The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone.
A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/about-phones/ https://help.mypurecloud.com/articles/add-a-phone/
NEW QUESTION # 14
Unused reports need to be disabled manually to prevent unnecessary load on the system.
Answer: A
Explanation:
Explanation
Unused reports do not need to be disabled manually to prevent unnecessary load on the system. Genesys Cloud CX automatically disables reports that have not been run for more than 90 days. This feature helps optimize system performance and reduce resource consumption. You can re-enable disabled reports at any time from the Reports page in Genesys Cloud CX Admin. References:
https://help.mypurecloud.com/articles/about-reports/
https://help.mypurecloud.com/articles/disable-and-enable-reports/
NEW QUESTION # 15
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
Answer: B,D
NEW QUESTION # 16
Which role is automatically assigned to a new user?
Answer: A
Explanation:
Explanation
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. References:
https://help.mypurecloud.com/articles/add-a-user/
https://help.mypurecloud.com/articles/communicate-user-role/
NEW QUESTION # 17
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