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Certified-Business-Analyst시험대비덤프데모다운 - Certified-Business-Analy

  • Itexamdump는 아주 믿을만하고 서비스 또한 만족스러운 사이트입니다. 만약 Certified-Business-Analyst시험실패 시 우리는 100% 덤프비용 전액환불 해드립니다.그리고 시험을 패스하여도 우리는 일 년 동안 무료업뎃을 제공합니다.

    Salesforce Certified-Business-Analyst 시험요강:

    주제소개주제 1
    • Document user stories in a version controlled repository to manage scope
    • Explain how to move from current state analysis to an agreed future state design
    주제 2
    • Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements
    • Demonstrate how to define the scope of a complex business process and break it down into manageable steps
    주제 3
    • Given a scenario, manage competing priorities to obtain sign-off from stakeholders
    • Contrast the difference between acceptance criteria vs. definition of done
    주제 4
    • Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization
    • Apply governance on agreed future state processes to control scope
    주제 5
    • Distinguish between requirements vs. user stories to engage business and technical stakeholders
    • Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
    주제 6
    • Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state
    • Given a scenario, make a go
    • no-go release decision when new business or technical issues arise

    >> Certified-Business-Analyst시험대비 덤프데모 다운 <<

    Certified-Business-Analyst시험대비 덤프데모 다운 시험자료

    Salesforce 인증 Certified-Business-Analyst시험에 도전해보려고 결정하셨다면 Itexamdump덤프공부가이드를추천해드립니다. Itexamdump덤프는 고객님께서 필요한것이 무엇인지 너무나도 잘 알고 있답니다. Itexamdump의 Salesforce 인증 Certified-Business-Analyst덤프는Salesforce 인증 Certified-Business-Analyst시험을 쉽게 만듭니다.

    Salesforce Business Analyst 인증을 받기 위해서는 후보자들은 Salesforce 플랫폼과 다양한 기능들에 대한 철저한 이해가 필요합니다. 그들은 또한 비즈니스 요구사항을 기술적 사양으로 번역하고 이를 효과적인 솔루션으로 제공하기 위해 이해관계자들과 긴밀하게 협력하는 경험이 필요합니다. 인증시험 준비는 실무 경험, 자체 학습 및 Salesforce 및 파트너사에서 제공하는 교육 과정의 조합으로 이루어집니다.

    최신 Salesforce Business Analyst Certified-Business-Analyst 무료샘플문제 (Q121-Q126):

    질문 # 121
    Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
    What should the BA do to build trust with the stakeholder as the project continues?

    • A. Set up a casual meeting to create a personal connection with the stakeholder.
    • B. Reset project expectations at the next meeting with the stakeholder.
    • C. Ask an executive sponsor to address the stakeholder's concerns.

    정답:C


    질문 # 122
    Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
    How should the BA use the output from the tool?

    • A. Verify Lightning page loading time.
    • B. Understand the project scope.
    • C. Identify top project priorities.

    정답:A


    질문 # 123
    The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
    What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

    • A. A prototype for a specific business outcome
    • B. A story using personas to illustrate potential solutions
    • C. Detailed technical documentation with annotations

    정답:B


    질문 # 124
    A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

    • A. Replace the specific feature with a goal.
    • B. Add a quantifiable reason why the feature is needed.
    • C. Change the user story to the sales manager persona.

    정답:B

    설명:
    Explanation
    The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it more vague and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective. References:
    https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories


    질문 # 125
    The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
    Which level of influence should the BA place the MR Director on the stakeholder wheel?

    • A. The Sponsor
    • B. The project
    • C. The Enterprise

    정답:B

    설명:
    Explanation
    The level influence that business analyst should place HR Director stakeholder wheel project stakeholder wheel tool identifies understands needs expectations interests influence power stakeholders involved project stakeholder wheel has four levels influence sponsor project enterprise environment sponsor highest level influence project second highest level influence enterprise third highest level influence environment lowest level influence HR Director should placed project level influence stakeholder wheel HR Director makes decisions determines priorities requirements project HR Director also directly affected outcome project.
    The sponsor is not level influence that business analyst should place HR Director stakeholder wheel sponsor highest level influence stakeholder wheel sponsor provides funding resources support project sponsor also defines vision objectives success criteria project HR Director not sponsor project unless also provides funding resources support project.
    The enterprise is not level influence that business analyst should place HR Director stakeholder wheel enterprise third highest level influence stakeholder wheel enterprise includes internal individuals teams groups affected outcome project but not actively contribute project enterprise also includes policies procedures standards guidelines govern project HR Director not enterprise unless also affected outcome project but not actively contribute project.
    References:
    https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i


    질문 # 126
    ......

    Certified-Business-Analyst적중율 높은 인증덤프: https://www.itexamdump.com/Certified-Business-Analyst.html