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Cisco Contact Center Enterprise Implementation and Troubleshoot

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    Cisco 500-444 exam is a certification exam that focuses on the implementation and troubleshooting of the Cisco Contact Center Enterprise (CCE) solution. 500-444 exam is designed for individuals who wish to become certified professionals in the field of Cisco contact center operations. 500-444 exam tests the candidate's knowledge and skills in various areas such as configuring, deploying, and troubleshooting Cisco CCE components including Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse.

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    Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q39-Q44):

    NEW QUESTION # 39
    What are the Active and Configured CUIC Users for the 2K deployment model?

    • A. 200/400
    • B. 200/1200
    • C. 200/800
    • D. 100/600

    Answer: B


    NEW QUESTION # 40
    Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?

    • A. Infrastructure Settings -> Device Configurations -> Identity Services
    • B. Features -> Context Service
    • C. Infrastructure Settings -> License Management
    • D. Features -> Single Sign-On

    Answer: D

    Explanation:
    The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html


    NEW QUESTION # 41
    What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

    • A. CVP
    • B. CUBE
    • C. DNIS
    • D. CUCM

    Answer: B


    NEW QUESTION # 42
    Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

    • A. Unspecified - For the Incoming name ID format
    • B. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
    • C. E-Mail Address - For the Outgoing claim type
    • D. uid - For Identifying the authenticated user in the claim sent to the applications
    • E. sAMAccountName - Logon names maintained for backward compatibility

    Answer: B,D


    NEW QUESTION # 43
    What is used to build VXML applications?

    • A. Call Studio development platform
    • B. PCCE Web Administration Manager (S.P.O.G)
    • C. Configuration Manager
    • D. Script Editor tool

    Answer: D


    NEW QUESTION # 44
    ......

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