The Challenge of Balancing Automation and Human Oversight:
Strong automation features are provided by RMM tools and PSA software platforms to help streamline routine processes, but if automation is not handled carefully, it can cause issues. For example, automated alerts can overwhelm technicians and cause them to become fatigued and overlook important cautions.
Solution: MSPs should provide a balanced approach and carefully calibrate automation settings within their RMM products. It is beneficial to implement automated processes for mundane activities like patch management or software updates, but important choices still require human judgment. Finding the ideal balance can be aided by routinely reviewing automation rules and refining them in accordance with customer needs.
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