Reactive management means waiting until something goes wrong — a leaking roof, broken lighting, or health & safety failures — and only then taking action.
Proactive management means spotting potential problems early, planning ahead, and taking preventative steps so that issues don’t escalate in the first place.
For many leaseholders in the South West, Plymouth Block Management (PBM) has earned recognition for taking a proactive approach.
Residents have shared examples such as:
Early Issue Detection – PBM has been praised for identifying defects or maintenance issues before they became expensive repairs.
Regular Inspections – Routine checks (fire doors, safety assessments, and communal area upkeep) are reportedly carried out consistently.
Forward Planning – Communication around upcoming projects and future budgeting has reassured leaseholders that their blocks are being managed with foresight.
Safety First – During bad weather, PBM acted quickly with preventative measures like gritting pathways, which residents highlighted as thoughtful and proactive.
A proactive management style doesn’t just keep a block running smoothly — it can also:
Save residents money by preventing costly repairs.
Improve safety and comfort for everyone living in the block.
Reduce stress and complaints, since fewer emergencies arise.
Build trust between leaseholders and the managing agent.
If PBM manages your block, do you feel they are proactive in preventing problems?
Have you seen evidence of them addressing issues before they escalated?
Do you think proactive management saves residents money in the long run, or is it just good customer service?
Compared to other block managers you’ve dealt with, does PBM stand out as setting a new standard?
